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Over 4 years of experience, we have crafted thousands of strategic discovery process that enables us to peel back the layers which enable us to understand, connect and support customers all over the world

PRIVACY POLICY

What we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: tonkinhandicraft@gmail.com

Third-party Service

We may disclose your personal information if we are required by law to do so or if you violate our Terms of ServiceIn general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct or delete any personal information we have about you, or simply want more information contact our mail at tonkinhandicraft@gmail.com

Tonkin Handicraft

SHIPPING & DELIVERY

Shipping Policy

All items on the website showing an Add to Cart button are available and needs 1-3 business days to prepare for the shipment, they will ship using the details below.

Shipping within US

Orders will usually leave us after 1-3 days. Our Standard Shipping through USPS or FedEx. If you have any specific requests, please contact us on chat box with your needs and we will work to accommodate them.

Worldwide Shipping

Our worldwide shipping rates start from $10 and your exact price will be calculated at checkout based on the weight of your order and your destinations. Delivery times vary based on selected service and destination. Regular post ranges from 10 to 28 working days depending on the shipping address.

Delivery Schedule

Depending on the shipping service of your choice we estimate them to be with you in 3 – 28 business days, but this is usually a lot sooner. For international orders the shipping times vary based on the destination. If you are in a rush for a particular item, we can expedite the process and offer faster shipping services, please contact us via chat box for more info.

TERMS & CONDITIONS

Currency and pricing

All transactions are processed in the currency shown on the product and checkout pages (US Dollar). Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.

Shipping and Delivery

Tonkin delivers products to most of planet earth. Shipping rates depends on your destination and weight, and will be quoted with any order.

Customer Service

Tonkin is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team.

Return Policy

We don’t accept returns except damaged problems due to shipping. But please contact us if you have any problems with your order. If you’ve made an error in purchasing, don’t hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping. Please choose as carefully as you can before hitting that confirmation button of joy.

Security

When purchasing from Tonkin your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology. If you have any questions regarding our security policy, please email our support team. Tonkin

RETURNS & EXCHANGES

Returns

We do not accept returns except the damaged items due to shipping, but please contact us if you have any problems with your order. If you made an error when purchasing online, and it’s still within 24 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.

Exchanges

We do not accept exchanges. But please contact us if you have any problems with your order. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery. If something happens, be sure to let our support team know your problems via tonkinhandicraft@gmail.com

Refunds

If you are not 100% satisfied with your purchase, you can either return your order for the refund of item or exchange it for something else. Exchanged products must be in the condition you received them and in the original box and/or packaging. The buyer will be responsible for the shopping costs. 

Cancellations

We accept cancellations. If you want to cancel, request a cancellation within: 24 hours of purchase. We will refund for you and notify as soon as possible.